Terms and conditions
Terms & Conditions
Grace & Victoria London
These terms and conditions apply to all purchases made through the website of Grace & Victoria London, reachable via info@gracevictorialondon.com.
1. Applicability
By placing an order, you agree to these terms and conditions.
2. Product Information
We make every effort to accurately describe our products and provide up-to-date information. However, typographical errors or inaccuracies may occasionally occur.
3. Orders & Payments
Orders are processed only upon receipt of full payment. Available payment methods may vary depending on your geographical location. Customers are responsible for verifying which payment methods are available in their region.
4. Processing & Delivery
Processing time: 1–3 business days
Shipping time: 3–7 business days (depending on location)
Orders are shipped directly from our supplier in China
5. Returns & Cancellations
For all conditions relating to returns and cancellations, please refer to our separate Return Policy.
6. Liability
We are not responsible for loss or damage during shipping if tracking information indicates that the parcel has been delivered. We always advise you to carefully verify your address before completing your order.
7. Intellectual Property
All content on this website (texts, images, logos) is the property of Grace & Victoria London and may not be used without prior authorisation.
8. Complaints Procedure
Complaints may be submitted in writing via info@gracevictorialondon.com. We aim to respond within 5 business days.
9. Governing Law
These terms and conditions are governed by Dutch law.
Contact
Company name: Grace & Victoria London
Email: info@gracevictorialondon.com
Grace & Victoria London